Platy with top lip missing!!

Fishnewb21

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Heyyyy,
Been a while since I’ve been on here and everything’s been going ok since my last problem.. but recently I’ve realised my Platys mouth isn’t looking right. His top lip seems to of gone and his mouth looks constantly open and disfigured? Can anyone explain what this may be? Whether it’s contagious? How it may of happened? What I need to do to sort it out if I even can? Or whether the fish is too far gone and would be better off euthanising? All advise would be massively appreciated, thankyou il try get better photos
 

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hello she does not seem to have an infection if it really is the top mouth gone, keep an eye out for her and keep water clean
 
Need some better pictures. Take a bunch of photos and check them on your computer. Find some that are clear and in focus and we can see the actual face clearly.

Did the fish have a normal mouth?
How long have you had the fish?
When did you first notice this?
Have you added anything to the tank in the last 2 weeks?

Fish can get mouth fungus (Columnaris), which is a bad bacterial infection that starts on the mouth and spreads up and over the face and head. The fish usually die within 24-48 hours of seeing a puffing white mouth. This disease usually requires anti-biotics to stop it spreading to others in the tank. However, do not add any medication until we know what the problem is because it doesn't look like the fish has white puffy lips.

The fish might also have been born that way.

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WHAT TO DO NOW
Wipe the inside of the glass down with a clean fish sponge. This removes the biofilm on the glass and the biofilm will contain lots of harmful bacteria, fungus, protozoans and various other microscopic life forms.

Do a 75% water change and gravel clean the substrate every day for a week or until the problem is identified. The water changes and gravel cleaning will reduce the number of disease organisms in the water and provide a cleaner environment for the fish to recover in. It also removes a lot of the gunk and this means any medication can work on treating the fish instead of being wasted killing the pathogens in the gunk.
Make sure any new water is free of chlorine/ chloramine before it is added to the tank.

Clean the filter if it hasn't been done in the last 2 weeks. However, if the filter is less than 6 weeks old, do not clean it. Wash the filter materials/ media in a bucket of tank water and re-use them. Tip the bucket of dirty water on the garden/ lawn. Cleaning the filter means less gunk and cleaner water with fewer pathogens.

Increase surface turbulence/ aeration when using salt or medications because they reduce the dissolved oxygen in the water.

Add some salt, (see directions below).

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SALT
You can add rock salt (often sold as aquarium salt) or swimming pool salt to the aquarium at the dose rate of 1 heaped tablespoon per 20 litres of water. If there is no improvement after 48 hours you can double that dose rate so there is 2 heaped tablespoons of salt per 20 litres.

Keep the salt level like this for at least 2 weeks but no longer than 4 weeks otherwise kidney damage can occur. Kidney damage is more likely to occur in fish from soft water (tetras, Corydoras, angelfish, Bettas & gouramis, loaches) that are exposed to high levels of salt for an extended period of time, and is not an issue with livebearers, rainbowfish or other salt tolerant species.

The salt will not affect the beneficial filter bacteria, fish, plants, shrimp or snails.

After you use salt and the fish have recovered, you do a 10% water change each day for a week using only fresh water that has been dechlorinated. Then do a 20% water change each day for a week. Then you can do bigger water changes after that. This dilutes the salt out of the tank slowly so it doesn't harm the fish.

If you do water changes while using salt, you need to treat the new water with salt before adding it to the tank. This will keep the salt level stable in the tank and minimise stress on the fish.

When you first add salt, add the salt to a small bucket of tank water and dissolve the salt. Then slowly pour the salt water into the tank near the filter outlet. Add the salt over a couple of minutes.
 

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