Something is taking bites out of her tail.
The water is green soup and that can be an indication of lots of nutrients, which make fish sick.
How long has the tank been set up for?
How often do you do water changes and how much do you change?
Do you gravel clean the substrate when you do a water change?
Do you dechlorinate the new water before adding it to the tank?
What is the ammonia, nitrite, nitrate, pH and GH of the water?
What sort of filter is on the tank?
How often and how do you clean the filter?
What other fish are in the tank?
Have you added anything new in the last 2 weeks?
How long is the tank light on for?
Do you have any live plants in the tank?
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Test the water for ammonia, nitrite, nitrate, pH and GH. If you don't have test kits, take out a glass full of tank water and put it to one side. Take it to the pet shop and get them to test it after you do the following. When they test the water, write the results down in numbers and post them here. Ask them what the results are in when they test the GH (eg: dGH or ppm or something else).
If you have test kits then test the water and post results here.
Before taking a water sample to the pet shop, do a 75% water change and gravel clean the substrate. Make sure any new water is free of chlorine/ chloramine before it's added to the tank.
Then do a 75% water change and gravel clean the substrate each day for a couple of weeks.
Clean the filter if it hasn't been done in the last 2 weeks. However, if the filter is less than 6 weeks old, do not clean it. Wash filter materials/ media in a bucket of tank water.