New to this forum but needing help with disease please

:wave:
Hello. I'm hoping someone can help please. 8 days ago I noticed a couple of small white ( what looked like grains) on couple of my Mbuna. Never had white spot before. I turned up water temp to 28 to 29, treated with waterlife protazin professional. Did the full course. On the 3rd day I did speak to LFS as the fish had more appear and they are not all round and few long bits too. They did say should be clearing up by now though and said to keep going. 6 days went by and still not clearing so another LFS said should really be gone. I treat with salt in whole tank plus rang waterlife and they said can dose another 50% more for sold 6 days. So I added first dose today. However in mean time I rang another LFS whom are very experienced and he said to send a photo via email. He rang me later and said he doesn't feel it's white spot just like I didn't cause of shape of them. He said it is parasites and said should try a fluke treatment. I just wondered if anyone else has experienced these issues or seen what's in my fish. I've added a photo. I've done decent water change do now deciding what to do. I've got sterazin by waterlife, fluke solve and kursuri worker plus. Any ideas which might be best please. Help is greatly appreciated. Oh and water parameters are all spot on and my ph Thank you Maria

I've took more photos

Hi and welcome to the forum

It is not whitespot (Ich)

In my experience, Waterlife Sterazin is not very good and either kills the fish or does nothing to the disease. If you haven't opened the box yet, see if you can return it.

How many other fish have the problem?
It looks like head and lateral line disease (aka Hole in the head disease) caused by Hexamita. No idea what to treat it with but it normally occurs in over crowded tanks that don't get cleaned enough. I think we used metronidazole but that was last century so you might be better off googling to find a treatment.

Hello..
I've got metro. But I've treated the tank with Fluke solve as I spoke to LFS whom are very experienced and they agreed with me that it wasn't white spot. The fluke solve was working and by the next morning most the bits had gone. I've done a decent water change and retreated As per conversation with fluke solve helpline then I'll do a 3rd and last treatment in couple of weeks. Its not hole in the head as had parrotpfish with that in the past . There are ni holes or erosions. The photos I put on i zoomed right in on the photo.. a water parameters are perfect and I do water change every single week. I have 2 filters running. I believe this come about from pH stress as I found out my water is really really soft so I had to get it up so think that has stressed them out . That's well under control now so hopefully I can get this problem sorted and hopefully all good.
Thank you for your response.