Having had a look online for this 5-15 aqua tech filter. It seems there are some reviews which does not favor this filter very well.
One of the suggestions given about this media is the plastic grate filter part is part of the problem. So folks have said just to chuck all the media out and replace with media of your choice.
I have done this with my HOB's, it was supposed to have cartridge filter media but I've never liked them whatsoever (always think these being a gimmick and instructions said to replace every few weeks, utter tosh imho) and instead took these out and just put in a small bag of ceramics/noodles under the input pipe and fill the majority of the space with sponge media and lastly on top, filter floss. I have done this for years and never have had any issues whatsoever. In fact it actually improved the filter all round and the tank water is crystal clear and no issues with water parameters whatsoever.
So thats what I would do if that 5-15 aqua tech was my filter, chuck the current media in there and replace with your choice of media. Of course do bear in mind if the filter is cycled, squeeze the media into the tank water and leave in a mesh bag in the tank for a couple of days to a week or so, just to transfer the beneficial bacteria into the new media in the filter.